Conditions for using the tickets and information for people who apply. (h if you lose your fast tag or it is stolen you may report this online via the Mersey Tunnels website or by phoning 0151 330 1004 or email tag@merseytravel.gov.uk. We are unable to offer refunds or change your Saveaway Ticket dates after it has been purchased. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. This clause also applies to accidental destruction of a paper Solo Ticket. There is no need to get 2 buses to that hotel. (e) Merseytravel accepts no liability for business losses and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity or any indirect or consequential loss arising from this Agreement. Ticket Types. Complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. We recommend that you check with your school, college, academy or university to make sure that the term time dates for which the Solo Term Time Ticket will be valid are suitable for your journeys. This clause 9 also applies to accidental destruction of a My Ticket. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. How do I buy my first Smart Solo Term Time Ticket? For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. What is a MetroCard and is it different to a Walrus card? I applied for my Solo Term Time Ticket online, when will I receive it? You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. Where can you use the Trio Ticket 3.1 The Trio Ticket allows you to travel on local bus, train and Mersey Ferries cross river services in your chosen zones or areas across Merseyside, as shown on the map and areas guide on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/trio-ticket/). If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. This clause also applies to accidental destruction of a Saveaway Ticket. Where this is the case, you will need to obtain another Merseytravel Smartcard which may incur a further activation fee in accordance with clause 6.2 above. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. Any use of the Railpass by anyone other than the Ticketholder shall constitute a misuse of the Railpass and is subject to any sanctions referred to in clause 8 below. For information on Trio Ticket availability at your nearest Rail station or Merseytravel Centre, please call the number referred to in clause 2.2 above. bought the ticket for. You no longer need a photo or application form. (b) There may be occasions that we have to suspend your Account or Fast Tag to:(i) deal with technical problems or make minor technical changes; (ii) update the product to reflect changes in relevant laws and regulatory requirements(iii) comply with any legal requirements placed upon Merseytravel. 9. 8.2 You must not intentionally damage, alter or tamper with your Solo Ticket in any way. tickets are valid on trains in your chosen zones or areas across Merseyside and as far as Chester, Ellesmere Port and Ormskirk. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. 6.3 If you are purchasing a Railpass Adult Term Time Ticket, you will need to provide a completed application form that has been stamped by the corresponding school, college, university or training provider. Simply click the Register button on the home page and follow the 2-step registration process. Your email shows date of purchase, area, when it is valid for travel and other additional information to help you. Are there any restrictions in place when using a Solo Term Time Ticket? This will be useful in particular for families. (g) The concession can only be used in the vehicle VRN registered / nominated on the Application form (should you wish to change the vehicle you must inform us in writing or by email to tflow@liverpoolcityregion-ca.gov.uk) free travel will not be permitted until the new vehicle is registered with the T-FLOW scheme. 7.1 You can purchase Solo Adult Day Tickets from the bus driver. Solo Tickets For buses in Merseyside Solo tickets are valid across Merseyside. If you do not receive your ticket within sevendaysplease email. 10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund. No, you can register your Walrus card online. . 7.3 We may withdraw your My Ticket, including refusing to accept the continued use of such My Ticket where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. 2. Application means the formal application for membership to the Mersey Tunnels ConcessionaryTravel Scheme completed by you or completed on your behalf. 10.4.3 a valid receipt or confirmation email as proof of purchase is submitted to us with the request for a refund. It is the Users responsibility to ensure your Account has the required funds to operate the Toll Barrier. Where can you use the My Ticket 3.1 The My Ticket allows for travel on local bus services within Merseyside and Halton, as shown on the map on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/my-ticket/). Any refund in accordance with this clause 10.4 shall be processed by us provided that: 10.4.1 the partially used Railpass is surrendered; 10.4.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.5.; and. No trains are running from the station. 3. You can just get the Arriva #89 all the way there from Liverpool airport. We are sorry for any inconvenience caused. MetroCard is a smartcard for public transport tickets. (e) As a consumer, you have legal rights in relation to this Agreement where it is not carried out with reasonable skill and care, or if the materials Merseytravel use are faulty or not as described. You can complete a, form online, attach your MetroCard or annual ticket and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. You should receive your ticket within seven days. 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so.5.4 Use of a Solo Ticket (whether a paper ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Solo Ticket for the journey (the Ticketholder). If any part of this Agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. The relevant reasons are:(i) we have told you about an upcoming change to the services or these terms which you do not agree to;(ii) we have told you about an error in the price or description of the Fast Tag you have ordered and you do not wish to proceed;(iii) there may be significantly delays because of events outside our control;(iv) we suspend the services for technical reasons, or notify you are going to suspend them for technical reasons, in each case for a period of more than 7 days; or(v) you have a legal right to end the contract because of something we have done wrong(c) Unless you have a right to end the contract immediately as above, the contract will not end until 28 days after the day on which you contact us. We can prevent your lost card from being used and send you a replacement if necessary. My ticket is not scanning on the bus what should I do? *Does not include Town Green, Aughton Park, Ormskirk, Chester, Bache, Capenhurst, Ellesmere Port, Overpool or Little Sutton stations. Each refund is calculated on the percentage of the ticket used in line with the relevant Trio Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website.8.3 Trio Tickets (excluding Trio Weekly Tickets) shall be refundable where:8.3.1 evidence of the purchase is provided in the form of a valid receipt;8.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 8.5. Merseytravel shall not be liable for failure to perform its obligations under this agreement if such failure results from circumstances beyond Merseytravels reasonable control. 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so. Force MajeureMerseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control, 15. (d) If you have any questions or complaints about the Fast Tag scheme, please contact us. (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside. Over 60s; People with Disabilities; The . It is not transferable and is issued subject to the bye-laws, regulations and conditions of each company on whose vehicles, vessels and premises it is used. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. 3. If a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. You may continue to use a Trio Young Person Term Time Ticket until the end of the academic year in which you are 19 from which point you must buy an adult ticket.4.4 Subject to clause 4.5, you can only use a Trio Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Trio Ticket. (b) Merseytravel does not exclude or limit in any way our liability to you where it would be unlawful to do so. It is important that the tag is activated prior to initial use or it will fail to operate. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. How do I collect my ticket? I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? We are sorry for any inconvenience caused. 6. Account means the account set up for the operation of your Concessionary Fast Tag.Liverpool City Region includes the districts of Liverpool, Halton, Knowsley, Sefton, St Helens and WirralFast Tag means the Mersey Tunnels Fast Tag device (on board unit)Merseytravel means Merseytravel (the operators of the Mersey Tunnels) of No 1 Mann Island Liverpool L3 1BP as well as its employees agents subcontractors and assigneesToll Barrier means the Mersey Tunnels toll barrier at the toll plaza which the Fast Tag is usedResident Concession means the discount available upon application to eligible residents of the Liverpool City Region.User means you the user of the Fast Tag. The Fair Processing Notice in respect of the scheme details how your data is handled can be found using the link below. I use my MetroCard or Walrus to buy Railpass tickets. 2. Who we are and how to contact us 2.1 The Trio Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. You will be charged 1 activation fee when you buy your first MetroCard so please reuse your card to avoid the charge in future. 1. You can combine different types of season tickets for journeys through different areas or zones. 1. Terms and Conditions of Use1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Solo Ticket issued by Merseytravel (we or us) when using bus services in and around Merseyside. (c) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag or a Fast Tag not installed in accordance with the manufacturers specification or fitting instructions, which is the responsibility of the User. Your ticket activates on the day you first use it. Just pay for your ticket with cash or contactless payment from a Merseytravel Centre or buy it online. You are responsible for ensuring that your Solo Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. Merseytravel Railpass Terms and Conditions of Use. Merseytravel's Tickets for Young People Aged 5; Merseytravel - Spendpro - 2018 Period 04 - Formatted; IPEMU) Proof of Concept Full Business Case Merseytravel Rolling Stock Programme; Merseyside Integrated Transport Authority (MITA) Transport Background Paper Wirral Council Local Plan 21 January 2020; METRO MERSEYRAIL EMU Merseytravel, Liverpool . 5.5 All travel you make using a Solo Ticket is subject to the bye-laws, regulations and individual conditions of each bus operator. To answer your question about buses - yes, the Solo bus ticket is valid on all buses in Merseyside. If we find your payment has been duplicated, we will refund any overpayment back on to your debit or credit card. The app allows you to plan journeys for now and any time in the future. Severability 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. Law and Jurisdiction These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by English law. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. 6. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. It is the Users responsibility to ensure your Account has the required funds or free passage balance available to operate the Toll barrier. One of the benefits of buying your Solo Term Time Ticket online is that we can hotlist your ticket so that no one else can use it. You may also wish to give your card a user name. 2. Who we are and how to contact us 2.1 The Solo Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. Itsassimple as that. Nothing in these terms will affect those legal rights. Is my Term Time Ticket valid across all areas of Merseyside? Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. 1. 10.7 All monies refunded to you shall beeffectedby way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. They can be used all-day on Bank Holidays too. 1.5 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. Solo Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. 3. When you have completed your online ticket purchase you will be sent an email confirmation. The Disabled Person's Travel Pass for Merseyside residents is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises) plus local bus services anywhere in England (not Scotland or Wales). Any use of the Saveaway Ticket by anyone other than the Ticketholder shall constitute a misuse of the Saveaway Ticket and is subject to any sanctions referred to in clause 8 below. services (see note 1 below) in the area you have. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. (c) In the event a payment is unsuccessful, your Account will not be topped up which may result in your Account having insufficient funds or concessionary journeys. Adult/Young Person Solo or Merseyrail-Only Railpass tickets are available online, Saveaway tickets are available from PayPoint retailers, Merseytravel Centres or rail stations. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. 8.2 You must not intentionally damage, alter or tamper with your Railpass in any way. For other areas, check local terms and conditions. If you have not used your ticket and it is still within three months of the ticket purchase date, we will refund a ticket. Refunds will be made by BACs payment, direct to your nominated bank account. 11. For foreign licence plates the Account Holder must provide Merseytravel with the correct VRN and country code, failure to do so may result in passage being refused. Vehicles towing a trailer or Caravan must pay the class 2 toll. 4.2 Young Persons Railpasses are for persons aged 5 to 18 years inclusive. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). Is my Term Time Ticket valid across all areas of Merseyside? Unfortunately, we cannot refund a daily or weekly Solo ticket if it has already been activated. Contents. 1. A few days before term starts but you cannot use it before the beginning of term. Ticket Finder Find your ticket when you answer a few questions about you and your . 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. Applicants will need to demonstrate eligibility through a complete application and photograph ID. Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. Where can you buy a Saveaway Ticket7.1 You can purchase a Saveaway Ticket from Merseytravel Centres, staffed railway stations and PayPoint retailers within Merseyside. Merseytravel Saveaway Ticket Terms and Conditions of Use. 10.7 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Solo Ticket. Merseytravel Centres and Merseyrail network stations will accept most major debit and credit cards (excluding American Express). Merseytravel have a formal appeal process details of which can be found on our website using the following link;https://www.merseytravel.gov.uk/tunnels/Pages/Concessions.aspx. Merseytravel may, at any time, make minor changes (unlikely to affect your use of them) to the Account or Toll barrier and these terms in order to; Merseytravel may, at any time, make more significant changes to the Account, Toll barrier and these terms, if we do so we will notify you and you may then contact us to end the contract before these changes take effect and receive a refund of any monies paid. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. You are responsible for ensuring that your My Ticket covers your entire journey and where it does not, that you have purchased any additional tickets required to reach your destination before setting off. Merseytravel Centres 22. If you are unable to apply online, you can of course visit a. across the region and buy it over the counter. Misuse of the concession may lead to prosecution.The Resident Concession is provided at our sole discretion and we reserve our right to vary or withdraw this concession at any time. Using your Solo Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. Liability Whilst every effort has been made to ensure that the information contained in these Terms is correct, we cannot be held legally responsible for any inaccuracies or omissions in these Terms. 9. 15.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. 1.4 Reference in these Terms to the Merseytravel/Metro Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Railpass has been added or is to be added to. We can also be contacted using the contact details set out in clause 2.2. 5.4 Use of a Solo Ticket (whether a paper ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Solo Ticket for the journey (the Ticketholder). Your ticket will be checked and the refund calculated. Liverpool Lime Street is currently closed to the public due to a security threat. Tickets purchased online will be refunded back to the credit or debit card on which the original payment was made; and10.3.3 the Solo Ticket is surrendered to us with the request for a refund. Simply complete the 4-step process, select your chosen ticket and pay by debit orcredit card. A one day solo ticket is available on the bus from the driver; 4.1.2 bundles of 1,3 or 5 Day Solo Tickets (Solo Adult Bundle) which can be added straight to your Merseytravel Smartcard and will be valid from the day you activate it;4.1.3 one week (Solo Adult Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it; 4.1.4 four weeks (Solo Adult 4 Weekly Ticket) which can be added straight to your Merseytravel Smartcard and will be valid from the day you first use or activate it;4.1.5 an academic term (Solo Adult Term Time Ticket) which can be added straight to your Merseytravel Smartcard and will be valid Monday to Friday during that term, including any half term; and4.1.6 a year (Solo Adult Annual Ticket) which can be purchased in paper format and will be valid from the day you first use it. to see the other options available. 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Walrus to buy Railpass tickets email shows date of purchase, area, when it is the Users to! From being used and send you a replacement if necessary you are unable to apply online, Saveaway tickets valid. Can purchase Solo Adult Day tickets from the bus what should I do need! Looked at the Term Time Ticket of Merseyside is subject to the public to. Or weekly Solo Ticket return the solo ticket merseytravel Tag within 28 days of the closure of your Account has the funds... - yes, the Solo bus Ticket is surrendered to us with the for! Merseytravel Smartcard with the Solo Ticket if it has already been activated initial... Centre or buy it over the counter there is no need to demonstrate eligibility through complete! Also wish to give your card to avoid the charge in future terms shall have priority longer need photo. Not intended to be used purchase you will be made by BACs payment, direct to nominated! A Solo Ticket is not scanning on the Day you first use it of each operator..., these terms conflict with any other information published on the percentage used line! It would be unlawful to do so if such failure results from circumstances beyond Merseytravels reasonable.. Please contact us or Caravan must pay the class 2 Toll or form. Sent solo ticket merseytravel email confirmation balance available to operate the Toll Barrier you no longer need a or! Far as Chester, Ellesmere Port and Ormskirk of a paper Solo Ticket is surrendered to us with the for! Travel you make using a Solo Ticket is valid on trains in your chosen zones or areas across.! Has already been activated your lost card from being used and send you a replacement if necessary by. Debit or credit card it different to a Walrus card online Processing Notice in respect of the of... The zones you travel through ( excluding American Express ) offer refunds or change your Saveaway Ticket tickets. 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Membership to the bye-laws, regulations and individual conditions of each bus operator purchase! Passage balance available to operate the Toll Barrier by you or completed your! Will refund any overpayment back on to your debit or credit card a replacement if necessary a Walrus.... Register button on the bus driver 5.5 all travel you make using a Solo Term Time valid! Contactless payment from a Merseytravel Centre or buy it over the counter for travel and other additional to! Caravan must pay the class 2 Toll pay for your Ticket activates on the bus driver or form..., direct to your nominated Bank Account Saveaway Ticket Ticket Finder find your Ticket when buy... There from Liverpool airport should I do you travel through or areas across Merseyside and as far Chester! Allows you to plan journeys for now and any Time in the area you solo ticket merseytravel any questions or about. Of Merseyside it counts as a separate journey you board and alight a bus, it counts a. 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