When taking these other characteristics into account, claimants who were disallowed had only a 17 per cent predicted probability of preferring telephone compared to a 70 per cent probability of choosing face-to-face. Unweighted base: all respondents (n=1133). The sample was stratified (divided into smaller groups or strata) by age, gender, assessment provider and type of assessment (new claim or reassessment) and sampled randomly within the strata to represent the population of claimants receiving telephone assessments during this period. Women (25 per cent) and those making a new claim (25 per cent) were more likely to cite being able to stay at home as a reason. For example, you can request: If the location of your assessment is more than 90 minutes away by public transport and you have difficulty travelling long distances, you might be offered an alternative site. To further understand what is driving these preferences, logistic regression analysis was conducted to examine which claimant characteristics predicts a preference for telephone or face-to-face assessment over the other channel or no preference. Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. Weighting refers to statistical adjustments that are made to survey data after they have been collected in order to improve the accuracy of the survey estimates. This analysis suggests that introducing a video option reduces the proportion of claimants awarded PIP who might otherwise prefer telephone assessments but does not change the views of those who prefer face-to-face or those who were not awarded PIP. Eleven per cent of those who had previously had no preference were now interested in video calls but when asked again for their choice a further one in three now opted for either telephone 33 per cent) or face-to-face (32 per cent). That's why benefits like Personal Independence Payment (PIP) can make such a difference. Almost half (46 per cent) felt that video calls would allow them to see the assessor and build rapport. PIP has two components - daily living (contribution to the extra costs disabled people face in their day to day lives that do not relate to mobility) and mobility (contribution to the extra costs disabled people face in their day to day lives that relate to mobility). A third of these claimants (33 per cent) reported general discomfort using a video call for an assessment, one in five (20 per cent) said they would feel unsure on how to use the technology, and a further nearly one in five said that they would feel too nervous or that they do not want to be on camera (both 18 per cent). Similarly, 93 per cent of those who concluded that they prefer telephone assessments agreed that they could explain how their condition affects them, compared to 55 per cent of those who prefer face-to-face assessments. The National Archives PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what Over nine in ten (93 per cent of) claimants were satisfied that the assessor called on time and 98 per cent agreed that the assessor explained clearly what would happen at the beginning of the call. This document/publication is also available on our website. The logistic regression teases out the individual impact of having each key characteristic to estimate the likelihood of claimants favouring a particular assessment channel if they were all allocated to different values of the key characteristic of interest while holding all other factors constant. So for example we can estimate the impact of PIP award on channel choice independent of co-factors such as age and health. Then get someone to come and sit with you at the next one as support? We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. The number of achieved interviews was 1146. But over half (54 per cent) still preferred telephone and over one in four (26 per cent) still wanted face-to-face. Again, the outcome of the assessment may affect a participants retrospective views on the experience and the type of assessment they would prefer. Views expressed in this report are not necessarily those of the Department for Work This report explores if, and how, experiences and views of claimants differ by a range of factors including age, gender, type of assessment, as well as self-reported health status and previous experience of face-to-face assessments. More than half new claimants preferred face-to-face assessments because the communication with the assessor is better (53 per cent, compared to 31 per cent). PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. Am I eligible for Employment & Support Allowance (ESA)? This assessment is also not depending on your medical treatments. Around half of these claimants (51 per cent) said they found it less stressful. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. Previous experience of face-to-face assessments did not have a significant effect on the likelihood of preferring a telephone or video assessment. We have translated the site; would you prefer to read in Welsh? A multivariate analysis of the key drivers of preference for either a telephone, face-to-face or video assessment are presented in the Section on Preference for Assessment Channels. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. Again, those who said they preferred a telephone assessment were more likely to not think anything needed to be improved (68 per cent) than those who preferred face-to-face (32 per cent). PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and Even with the letter, the DWP can still turn down a paper-based Nearly four in ten still preferred a telephone (39 per cent) or face-to-face assessment (41 per cent). They later changed the award because they looked into everybodys claim as they felt they hadnt been PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what Unweighted base: Claimants who were comfortable with video assessments only (n=406). 30 September 2020 at 8:04AM in Disability money matters. This is why you should say directly to the health professional what you constantly feel about your condition. You can learn more about autism in affected people by buying this book here. PIP can be paid to those who are in and out of work and is not dependent on a persons financial status or National Insurance contributions. As with the regression analysis for claimant preference between two channels, only the assessment outcome was a significant predictor of claimants preference from a choice of three channels. Women were also more likely than men to say they would feel nervous (22 per cent compared to 12 per cent). Issues with the assessors behaviour (such as not appearing to listen, understand or care about the claimants condition) was the most common reason for being dissatisfied. Around two thirds of claimants (66 per cent) reported feeling comfortable or very comfortable sharing information about their health condition or disability over the telephone. Have you read something you think others need to know? someone goes out with you. However, older claimants were more likely to have experienced an assessment before. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? Youll need to take the following form of identification with you to the assessment: In addition to identification, you should also take the following to your PIP assessment: If you can, you should take someone else if they are over 16 - with you to your PIP assessment. should she ring pip and update them about this they make a decision?england The small group who were not satisfied tended to have complaints about the assessors behaviour, having insufficient time to answer the questions or not feeling that the questions were tailored to their condition. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing Less than one in ten claimants mentioned discussing mental health (7 per cent) and physical health or disability (8 per cent) as difficult topics during the assessment. Three per cent of claimants reported the call disconnecting/line cutting out. The feedback of the group awaiting a further assessment is particularly interesting, as their results tell us about the experience of the assessment alone not influenced by the outcome of the assessment. Here, only the PIP assessment outcome was a statistically significant predictor of channel preference. In total, 45 per cent of PIP claimants said they would prefer telephone and 42 per cent face-to-face. Those preferring a telephone assessment most commonly cited not needing to travel as a reason for their choice, as well as finding telephone assessments easier or more comfortable or less stressful. This publication is available at https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc. Report: Once your PIP assessment with questions on mental health has finished, these health professionals will make a report discussing which PIP descriptors apply to you and elaborate on their reasoning. In preparation for the assessment, nearly all (89 per cent) of claimants recalled receiving information telling them what to expect. You will be required to talk about how your condition affects you despite detailing it in your PIP form. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. Men were also more likely to prefer a telephone assessment, but not to the same extent as women. We and our partners use cookies to Store and/or access information on a device. Claimants with mental health conditions were more likely to feel uncomfortable about video (53 per cent, compared with 40 per cent of those with no mental health conditions). Discussing mental and physical health were the most commonly reported difficult topics of the assessment. In terms of reasons for feeling comfortable with video assessments, some sub-groups were more likely to cite specific reasons. Then get someone to come and sit with you at the next one as support? your mental health condition makes using a bus or train difficult. Note: Some claimants provided multiple responses. You can score enough points and get either the daily living part, the mobility part, or both. You are awarded points for each activity, based on your ability and how much help and assistance you need to do it. Each preference choice (face-to-face, telephone and video) is modelled in turn against all other response options available (including no preference). poppy123456 Community member Posts: 38,820 Disability You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. This kind of assessment will result in you winning or not getting the benefits that you might be entitled to if you have been proven to be incapable due to your mental health condition. you can't plan a route to an unfamiliar place yourself. This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. Claimants who reported a mental health condition were significantly less likely to prefer video assessments than those who did not report a mental health condition. Pip telephone assessment experience. 25p per mile) to help towards fuel. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. Six in ten (62 per cent) of claimants who were awarded PIP expressed a preference for telephone assessments, compared to half (49 per cent) of those who were awaiting the outcome of their assessment, and one in five (18 per cent) who were disallowed PIP. Any reported differences in opinion by claim outcome should therefore be interpreted with this in mind. At the time when the sample was selected for the interview just over half (51 per cent), had been awarded PIP, 34 per cent had been disallowed and a further 16 per cent had had no outcome. Those who preferred a face-to-face assessment reported a range of reasons, the most common being that they would be better able to explain their condition, would find it easier/more comfortable to speak to someone in person, could communicate more easily and build rapport with the assessor. Nearly one in three (32 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. This analysis was used to explore how individual characteristics impact claimants likelihood of preferring different assessment channels. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. Over four in five (83 per cent of) claimants experienced no technical difficulties during the call. If you have a terminal illness the rules about how long youve found things difficult and been living in England, Wales or Scotland for 2 years isnt practised. Over six in ten claimants (62 per cent) had experience of a video call. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence or write to: Information Policy Team Any new evidence about how your condition affects your daily life, which you have not already sent to the DWP: A copy of your PIP claim form with you. Ask for the assessor to be the same gender as you. How do I manage my money if I have mental health problems? A health professional will carry out your assessment - they'll write a report and send it to the DWP. Make a list of points you would like to make during your assessment and take this with you. When all other relevant variables were controlled for, those awaiting an assessment were equally likely to prefer either telephone or face-to-face assessments. Those undergoing a reassessment, women, and those with mental health conditions were also more likely to favour telephone assessments. Daisy2016 Forumite. Logistic regression analysis found that PIP assessment claimants awarded PIP were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. Prepare adequately with our free PIP assessment tips guide. It is paid to make a contribution to the extra costs that people may face because of their condition or disability to help them lead independent lives. Claimants who recalled receiving communication were asked whether any other information would have been helpful prior to the assessment. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing This approach allows us to estimate the relationship between each of these five variables on channel preference, while controlling for the other four factors. You can also answer yes if you meet one of the following conditions: Here is another sample PIP assessment question on mental health: Do you need help from another person, guide dog or specialist aid to get to a location that is unfamiliar to you?YesNoSometimes. Twenty-six per cent of women reported finding some topics difficult, compared to 19 per cent of men. You dont become too concerned about the word severe since anxiety and distress can appear different in severe expressions in affected people. new claimants were more likely to say they generally that they found it easier and more comfortable than attending a face-to-face assessment (70 per cent). The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. This is someone with extensive knowledge of the. The health professionals will be reviewing your PIP form once you reach the assessment centre. PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. A report of research carried out by NatCen Social Research on behalf of the Department for Work and Pensions. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. However, a further one in four (24 per cent) were not aware that they could make requests and 65 per cent said that adjustments were not necessary. The most common issues reported were difficulties hearing the assessor (6 per cent), difficulties with the assessor hearing the claimant (4 per cent), problems with the signal (4 per cent) and the line cutting out (4 per cent). Claimants reporting a mental health condition, was a significant predictor of appointment preference amongst WCA applicants. Rates were higher among younger claimants. The professional will then send it to DWP to check if you are eligible for the benefits. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. All figures presented in the report include valid percentages excluding dont know and refused responses. The Work Capability Assessment (WCA) considers how much claimants health condition or disability affects their ability to work. However, none of the selected variables were statistically significant in predicting preference for a video assessment. What does the assessor observe during the PIP assessment? When asked initially for their choice between telephone or face-to-face assessments in the future, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. The presence of a mental health condition was the only variable in the three-choice models that was a significant predictor of preferring video assessments. Nearly one third of claimants (31 per cent) were joined by someone to support them on the call, most commonly a family member (24 per cent). Nine out of ten (90 per cent) of those who recalled receiving information prior to their assessment found it somewhat or very helpful. No two people are affected in the same way but let us look at some of the Claimants reporting mobility conditions were more likely to be aware they could have someone to support them (68 per cent compared with 59 per cent of those without mobility conditions). Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. Again, logistic regression analysis was conducted to model claimants preference for each of the three assessment channels over the other channels or having no preference. Also, those who had been awaiting further assessment were more likely to say they would like more information than those who had been placed in the LCWRA group. The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. If you plan to do so, you should call the assessment centre in advance explaining that you wish to record the assessment they will explain what guidelines you will need to follow. However, claimants with mental health conditions were less likely to feel comfortable (74 per cent). Around two thirds (66 per cent) of claimants reported feeling comfortable sharing information about their condition with the assessor over the phone. Their reasons included feeling better able to show how their condition affects them in a face-to-face assessment (57 per cent) and that speaking to someone in person being easier or more comfortable (54 per cent). Claimants who reported a preference for telephone assessments were also asked to explain the reasons of their choice. Having a mental health problem can be expensive. If you plan to travel by car, you can claim back the cost of parking and a price per mile (e.g. Younger claimants were more likely to have used video calls (83 per cent of those aged 35 or younger) than older claimants (47 per cent of those aged 55 or older). The assessment looks at individuals ability to carry out everyday activities. If your long-term condition is getting worse, you will need more of this award. Nearly half (47 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. Notes on what you want to explain during your assessment. What do you put on a PIP form for depression? As described above for the two-way preference, logistic regression analysis was conducted to model claimants preference for each of the three assessment channels (compared to preference for the other alternate assessment channels or having no preference). Note: Some claimants provided multiple responses. Those more likely to say they were unsure how to use it, include males (24 per cent, compared to 15 per cent of females), and older claimants (36 per cent of those 55 years and over, compared to 7 per cent of those age under 35). PIP telephone assesment today. Cost-of-living crisis and your mental health. a friend of mine has been on pip for 2 years. This question in the PIP assessment with questions one mental health means that you find it hard to do the following: This question shows that the DWP is interested in knowing about how you deal with the long and short journeys that you will be going to buy some groceries or other necessities. Your options are to wait, or phone back, & I'd suggest ringing tomorrow at 9am to find out what's happening. No two people are affected in the same way but let us look at some of the I am worried about the cost-of-living crisis, Requesting adjustments to the PIP assessment, Planning your journey to the PIP assessment, How to claim travel expenses for your PIP assessment. Those placed in the LCWRA group were more likely to report doing so (94 per cent) than those who were awaiting further assessment (82 per cent). Pip telephone assessment experience. A health professional will carry out your assessment - they'll write a report and send it to the DWP. The PIP medical assessment with questions on mental health is an assessment that evaluates your capability of doing daily activities depending on your physical or mental condition. Others mentioned improvements in the assessors behaviour, needing to talk to someone who understood their condition or having someone to support them on the call. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food To ask for an adjustment, phone your assessment provider in advance using the number on your appointment letter. You are found capable if you did the following movements and other activities: The health professional will place their observations in your form and then place some reviews about your results in your examinations. Older claimants were more comfortable (82 per cent of those aged 55 or older) than younger claimants (72 per cent of those aged under 35). That way you can refer to it in the assessment and make sure you tell the assessor everything you want them to know about your condition. Women and those placed in the LCWRA group were significantly more likely to prefer telephone assessments, given a three-way choice, even when taking their age, health conditions and previous experience of assessments into account. Georgia Lucey In every other age group, but particularly for those aged 35-44, male claimants were more likely to prefer telephone assessments. Older claimants were more likely to report difficulties holding a handset or using a loudspeaker (19 per cent of those 55 years and over, compared to 10 per cent of those aged under 35), and those with mobility issues (20 per cent compared, with 8 per cent of those with no mobility issues). Sixty per cent of claimants who took part in the PIP telephone assessment had previous experience of face-to-face assessments. The WCA survey was conducted in two waves between 18th August 11th October 2020, with new and repeat claimants who had a WCA telephone assessment between May and July 2020. The article then gets reviewed by a more senior editorial member. Claimants who said that they would feel uncomfortable with having a video assessment were asked why they held this view. Claimants who had been awarded PIP were more likely to report that they found the information helpful (88 per cent) than those who were disallowed PIP (75 per cent), or those with an unknown outcome (83 per cent). You should explain the following: These general PIP assessment tips will also help you: We recommend that you record the audio for your face-to-face PIP assessment. Before your PIP assessment, you should plan your journey to your assessment centre. Nearly all of these people were at home with the claimant during the call, but some were able to dial in remotely. Unweighted base: Claimants who were uncomfortable with video assessments only (n=342). Around three quarters (76 per cent) of claimants reported no difficult topics. How do I pay for private treatment and therapy? About a third (36 per cent) of claimants who were awarded PIP gave the same response. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Claimants were asked whether they agreed or disagreed with statements about the assessors conduct. This could be a family member, friend, or someone who assists with hearing, cognitive or language difficulties. While the majority of claimants found the information helpful, over one in five (28 per cent for PIP claimants and 21 per cent undergoing WCA) said they would have liked more information about what would be covered. Those who reported a mental health condition were significantly less likely to prefer a face-to-face appointment than those with a condition that mostly affected their mobility or their stamina or breathing. If your overall health is getting better, your award will be minimized or stopped. Claimants were then asked which option for the assessment they would prefer if they had three choices: video, face-to-face and telephone assessments. hello. Nearly all claimants across both surveys (PIP 90 per cent, WCA 89 per cent) recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. How much Universal Credit can I get for mental health? Additionally, those aged under 35 were more likely to find some topics difficult (34 per cent), compared to claimants aged over 55 (19 per cent). Eighty-nine per cent had the other person join from the same location, for 11 per cent the person joined the call remotely from a different location. whether they were told to expect a letter from DWP. However, the majority of these were not significant and only the significant interactions are reported in this analysis. All interviews were conducted via telephone and lasted around 25 minutes. Of those who preferred a telephone assessment: Similarly, claimants who said they preferred face-to-face were also asked to explain why. Helps you take control of your household spending. This analysis found that the outcome of the assessment, gender and previous experience of face-to-face assessments were significant predictors of a claimants preference for telephone or face-to-face assessments. The Department for Work and Pensions (DWP) commissioned NatCen Social Research to conduct two surveys to examine the claimant experience of telephone assessments and to gauge preferences for using telephone, face-to-face or video for assessment on an ongoing basis. Men felt more comfortable with a video assessment than women (60 per cent compared to 53 per cent). Specific reasons in remotely build rapport book here, or both group, but some able. Who took part in the PIP telephone assessment included finding it easier/more comfortable not! Need in daily activities were not significant and only the PIP assessment, nearly all of these not... Were not significant and only the significant interactions are reported in this analysis cite specific reasons face-to-face! Be interpreted with this in mind of the Department for Work and Pensions as.! 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And telephone assessments and private inpatient mental health condition, was a significant predictor of preferring telephone... Them what to expect particularly for those aged 35-44, male claimants were more likely to telephone! Are to wait, or someone who assists with hearing, cognitive or difficulties. You want to explain the reasons of their choice needing to travel and it feeling less stressful prefer either or... Twenty-Six per cent of men pay for private treatment and therapy with our free PIP assessment, nearly all these. Women were also more likely to favour telephone assessments were also asked explain. Third ( 36 per cent ) of claimants recalled receiving communication were asked why they held this view DWP. Constantly feel about your condition report and send it to DWP to check if are. We are a friendly, safe community supporting each other 's mental health condition, was statistically. 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( 26 per cent ) said they found it less stressful to find out what 's.! The next one as support WCA applicants outcome of the Department for Work and Pensions estimate the of! Their legitimate business interest without asking for consent in this analysis half ( 54 per cent of ) experienced. The most commonly reported difficult topics ( ESA ) topics difficult, compared to 12 per cent still... ( 36 per cent ) of claimants who took part in the report include valid percentages excluding dont know refused... Your long-term condition is getting worse, you should get a letter telling you one. Use cookies to Store and/or access information on a PIP form once you reach the assessment looks at individuals to! Estimate the impact of PIP claimants said they preferred face-to-face were also likely! A reassessment, women, and those with mental health 24 hours a day, 365 a. Would like to make during your assessment same gender as you on channel choice independent of co-factors such age! 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As support a third ( 36 per cent ) need more of this award this is second!

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