“We have found the staff from Healthcare Direct very competent and professional treating residents in a respectful and caring manner. Their structured and comprehensive assessments and ongoing treatment plans have greatly improved the physical and psychological well being of the residents. The Therapy Team, including the Chartered Physiotherapist, Occupational Therapist and Clinical Manager, have played a key role in educating staff and residents. Healthcare Direct have worked in close partnership with our clinical management team in developing a falls prevention strategy and our collaborative approach has reduced the falls last year.”